Payment & orders

Thank you for shopping with Hello My Love! We would like you to read our purchase and shipping terms carefully to ensure that you are fully aware of your rights when purchasing products from our website.

Your order signifies your agreement to be bound by these purchase and shipping terms, which constitute the agreement Hello My Love C.O.C. number 69870748 (we, us, our or Hello My Love) and you.

PURCHASES

Each product of Hello My Love is unique. Therefore, it may differ slightly from the pictures. 

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. We don't do double checks, so if you enter an incorrect address, Hello My Love is not obliged to re-send the order to the correct address at our own expense. Please make sure to DOUBLE CHECK your delivery address!

Once an order is placed, if the customer chooses to cancel that order, they will be issued with a store credit for the full amount of the purchase.

PURCHASE PRICE

All prices quoted on the website or pursuant to your enquiry with us are in Euro's (EUR) and include VAT (21%). Costs relating to international orders will be calculated via our integrated currency converter. The actual international currency conversion that you are charged via your bank may vary.

We reserve the right to vary the prices displayed on the website from time to time and without notice to you.

PAYMENT

Hello My Love accepts payment via credit card (Visa/Mastercard), Paypal, iDeal, KBC, Sofort Banking and Bank Transfer (only on request & needs to be paid within 5 business days).

After you make payment for your order, we will email you an invoice, which confirms receipt of your order.

SECURITY

We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

We use the highest strength Secure Sockets Layer (SSL) encryption to transmit your personal and credit card details. This means absolute security and privacy. 

We do not store your credit card details at any time so consumer confidence and satisfaction is assured.

CONSENT

By agreeing to these purchase and shipping terms, you also consent to receive further electronic communications from us in relation to the Hello My Love business, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving updates from us. Simply email us info@hellomylovestore.com, or click 'unsubscribe' within one of our mailouts.

PROCESSING OF ORDERS

*PLEASE NOTE: ORDERS PLACED BETWEEN 2 OCTOBER 2018 AND 9 OCTOBER 2018 WILL BE SHIPPED AFTER 10 OCTOBER 2018*

We process purchases on business days, which are Monday to Friday and exclude public holidays in the Netherlands. 

Once an order is successfully placed, you will receive an automated email stating that your order is 'awaiting fulfillment' this means it is waiting to be sent out and usually is shipped the same day or next day after ordering, excluding weekends.

SHIPPING

Please see SHIPPING AND DELIVERY section.

CANCELLATION OF ORDERS

Hello My Love may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

PRODUCTS MISSING FROM AN ORDER

Should a product be missing from an order when received, please contact us at info@hellomylovestore.com with the order number and the product code or product name of the product you ordered, and we will make the appropriate investigations.

RETURN OF PRODUCTS

Please read our RETURN POLICY.

GOVERNING LAW

The Dutch laws govern these purchase and shipping terms.

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