Shipping in the Netherlands

Orders take approximately 1-4 business days and will be shipped out by PostNL. You will be notified with tracking information after your order has been shipped. It can happen that packages may be delayed to be shipped in 6 business days due to unforeseen circumstances.

Small orders that can fit in an envelope will be shipped as a 'brievenbuspakketje'. Larger orders will be shipped as a standard package. Both shipping methods are €4,95 and comes with tracking information.

If you are not home during business hours and would like to pick up your package at a service point or post office, please select that as your delivery option.

Shipping EU & Worldwide

EU and Worldwide orders are shipped by different partner couriers once they leave our warehouse in the Netherlands. You will be notified of the courier and tracking information after your order has been shipped. Flat rate regular shipping on international orders is €25 per order (not item) unless otherwise stated.

Orders to Europe take approximately 4-9 business days.

Orders to North and South America take approximately 7-12 business days.

Orders to Asia and Ocean Pacific take approximately 9-13 business days.

Please note, small orders will be sent in an envelope worldwide and you will not receive tracking information. To guarantee you have low shipping costs for small buys like a choker or sunnies, it will be shipped as a letter without tracking. Exception: Netherlands, Belgium & Germany

If you want a package with a Track & Trace code, please contact us by mail. We can arrange that for you, but please note it will be double the shipping costs.

Please note that payable import taxes and duties are the responsibility of the customer.

Received an Incorrect Item?

If you have received an item outside of your specified order, or an incorrect size or colour, your order will be amended at no cost to you. Please email [email protected] with any concerns and we will send you further information on how to proceed. Hello My Love will cover all fees incurred in the process of exchange where receipts can be shown with exact costs (e.g. shipping costs returning incorrect item back to our HQ). We will endeavor to get the correct item to you within a normal or express timeframe. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.

When returning the incorrect item, please ensure due care is taken to return the item to the warehouse in its original condition. All returned goods must be unused and in their original condition.